Frequent Asked Questions for medical transport companies

Non-emergency medical transportation (NEMT) includes medical transport companies services offered to patients and healthcare consumers who face extraordicary barriers getting to their medical appointments.

We need a pre-authorization letter from your insurer so we can provide the service. We recommend a quick call with our support team to mitigate any doubts and help you with any questions you may have.
For Medicaid, you need to contact your broker. Contact your Medicaid broker through the registered telephone number in your area.

We are ready to operate 24 hours a day on a 7-weekday basis. To provide this service optimally we recommend always being in touch with a representative of Texas Mobile MD.

Remember that we are usually available from 7:00 am to 7:00 pm.
You can always schedule a service through our mobile passenger App, available for Android and iOS. This is the best method to save time and avoid human contact at this stage.

You can quote, schedule, and pay for your trip, all in our texasMobileMD App

Texas Mobile MD passenger App allows passengers to receive live trip updates as soon as their driver hits the road and when they arrive at the pick-up location. Private pay for clients who want quick, efficient scheduling and billing, you can easily book rides from within the App. You can also voice complaints or concerns about rides through the App.
You will love this Application as it will make your rides more comfortable and less time consuming

You have three easy ways to request your ride from Texas Mobile MD.|

Download Our Mobile App “texasMobileMD” (Quote, Schedule, Pay, Track and Rate using your Mobile Device)
Book Online (Easy Access for All Corporate Account Holders and Private Pay Riders)

Or Give Us a Call at 281-713-6550

We recommend the use of our mobile app. You can download it directly from our website: www.txmobilemd.com

The App is available on Google Play and the App Store “texasMobileMD”
Remember you can quote, schedule, and pay for your trip, all in the mobile app.

You can schedule a ride for yourself or someone else without a problem. Remember to reserve your rides in advance. Our fleet has wheelchair transportation rides scheduled days in advance.

If you require a same-day ride, we encourage you to give us a call at 281-713-6550. We’ll try to schedule your wheelchair or ambulatory transportation and comply with your requirements.

We don’t have this service yet. If you need medical service transportation in a stretcher you should contact an ambulance.

In Texas Mobile MD we go a step further and we offer our assisted transportation services for more than medical procedures.
We’ve included recreational activities in our pallet of services. If you or a loved one needs assistance for shopping, maybe a family gathering, or other activity we can provide different services with a touch of comfort and our team of expert drivers with proper certifications

We are here to help if for some reason you no longer need a ride, we encourage you to let us know as soon as possible.
There is no charge for a cancellation 24 hours or more in advance. A $25 fee is charged if the ride is canceled at a shorter notice.

Changes don’t incur a fee. However, the viability of the changed day and time depends on our already planned schedule. Let us know of any change as soon as possible.

We offer a variety of services for both individuals using a wheelchair and ambulatory patients.
We specialize in non-emergency medical transportation for seniors, citizens that require non-emergency transportation, or anyone who needs a special level of care and assistance, for instance, if you’re discharged from an outpatient procedure.
Besides these services, we also offer other transportation that includes assistance but might not be involved with a medical procedure or does not need to go to a medical facility. This includes recreational activities, going to and from the airport, or family gatherings
We encourage you to contact us to see if we can use our fleet and technology in your needed situation.

You can see pricing in our website pricing section. We offer different services and each one has different pricing. The rate chart is your best tool to decide what’s best for you and your loved ones.
We encourage the usage of our state-of-the-art technology platform (APP). Feel free to navigate through the app and get a price with no obligation.

With the app, you can quote, schedule, and pay in one place in just a couple of minutes.

We know of the stress that involves caring for a person with a medical condition or for doctor’s appointments. You or your loved one can take one or two passengers per ride and only for medical reasons.

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